Activate Your Smart TV Device
Please enter the activation code shown on your TV screen.
Wi-Fi &
Connectivity
Network (10)
- Connect to Wi-Fi
- Fix Wi-Fi issues
- Improve your Wi-Fi
- Check your network connection
- Advanced networking features
- Find your network name & password
- Hotel & Dorm Connect
- Bandwidth Saver
- Connect to a wired network with USB
- Fix error code 011
Bluetooth (3)
- How to use Bluetooth Headphone Mode
- Connect a Bluetooth device
- Fix a Bluetooth connection issue
Remote
controls
Setup (7)
- Pair your voice remote
- Simple remote setup
- Identify your remote
- Set up TV controls
- Universal remote codes for TV systems
- Pair your Touch tabletop remote
- Battery handling and disposal
Troubleshooting (5)
- Fix your remote
- Fix your voice remote
- Fix your simple remote
- Power & volume buttons not working
- Fix your Touch tabletop remote
Features (4)
- Learn about Quick Launch
- Find your lost remote
- Use your remote for Headphone Mode
- Create a personal shortcut button
Account, payments & subscriptions
Payments & charges (8)
- Payment method in your account
- Add, update, or remove a payment method
- Review purchase history
- Review unrecognized charges
- Refund policy
- Using your credit
- Unable to charge payment method message
- $1.00 charge on your credit card
Managing subscriptions (12)
- Manage or cancel your subscription
- Switch to a different subscription
- Renewing a subscription through us
- Sign up for a Smart Home Subscription with Pro Monitoring
- Sign up for a Smart Home Subscription for cameras & doorbells
- Sign in to apps on your device
- Stream our subscriptions on your phone
- What happened to my subscription?
- Unable to get SHOWTIME
- Promotional offers
- Promo code not working
- Unsubscribe from marketing emails
Email, passwords & PIN (8)
- Create, change, or remove your PIN
- Recover your email or password
- Change your password or email
- Create a strong, unique password
- Sign in with two-step verification
- Purchase allowed without PIN
- Account PIN not restricting antenna TV content
- Remove your account PIN
Account setup (6)
- Create an account
- Manage and use your account
- Update your account information
- Keep your account secure
- Close your account
- Precautions for a lost device
Device issues
Setup & installation (8)
- System restart your streaming device
- Factory reset your streaming device
- No picture on your TV
- No sound from your player
- Fix an overheating issue
- Learn about HDMI
- External USB drive not recognized
- Safety precautions
Power (5)
- Fix a low-power issue
- Your player will not power on
- Disable auto power savings
- Can a player be powered on or off?
- Player restarts when TV turns on
Software & services (5)
- Update the software on your streaming device
- Fix streaming device update problems
- Use Recovery Mode
- Update your TV system with USB
- Cannot open the Channel Store
Warranty & returns (6)
- E-waste take-back and recycling
- Return and replacement instructions
- Find your serial number or device ID
- TV warranty information
- Return policy
- Support policy
TV Setup
TV streaming player setup (16)
- General setup instructions (for any model)
- Set up your Express
- Set up your Express 4K
- Set up your Express 4K+
- Set up Premiere
- Set up your Streaming Stick 4K
- Set up your Streaming Stick 4K+
- Set up your Ultra
- Set up your player for surround sound
- TV requirements
- Change the display type
- Set up your player for 4K
- Change the refresh rate
- Set up your player for HDR
- Set up your TV HD
- Adhesive strip instructions
TV setup (11)
- Gaming consoles compatible with your TV
- Fix a TV that will not power on
- Set up your TV
- Connect surround sound to your TV
- Get manufacturer support for your TV
- How to know if you have a TV
- TV Mounting Tips
- How to watch cable or Antenna TV
- Best settings for gaming
- Connect a 4K, 8K or HDR device
- How do I use my TV in unlinked mode?
Activating your TV (5)
- Activate your streaming device
- Why is a payment method needed?
- Add a new device to your account
- Remove a device from your account
- Protect yourself from scams
TV mobile app (7)
- Fix your mobile app
- Connect your phone to a TV system or streaming player
- Install the mobile app
- Use headphones with the mobile app for Headphone Mode
- TV remote on your phone
- How to sign in to the mobile app
- Turn off mobile notifications
TV Features
Sharing your content (7)
- Screen mirror your Apple device with AirPlay
- Screen mirror your phone, tablet, or computer
- Cast from a mobile app to your TV
- Ways to share media from your phone
- Flag inappropriate images in Photo Streams
- Share media over USB or network
- Use Guest Mode as a Guest
TV Voice (6)
- Voice search & control instructions for streaming devices
- Voice command examples for streaming devices
- Control your streaming devices with Alexa
- Control your streaming devices with Google
- TV Voice requirements
- Default media apps for TV Voice
Accessibility (3)
- Turn on closed captioning
- Enable the text-to-speech screen reader
- Change auto-play video setting
Account setup (6)
- Enable USB port charging
- Improve image quality with picture modes
- Improve contrast with local dimming
- Expert Picture Settings for TV system
- Enable dialog enhancement
- Branded TV product information
- Optimize sound for your wall-mounted TV
- How to record and pause live TV
- Set up a favorites TV channel list
- Turn off your TV with a sleep timer
- Listen to music with the screen off
- Reduce motion blur
- Adjust ambient light sensing
TV features (13)
- Create an account
- Manage and use your account
- Update your account information
- Keep your account secure
- Close your account
- Precautions for a lost device
More from TV (13)
- Using Backdrops on TV devices
- TV OS release notes
- Add a micro SD card
- TV Smart Home release notes
- Change the standby LED setting
- Play Netflix Games on TV
- Can I browse the internet?
- Enable volume modes
- Auto sign-in on your second TV
- How to resolve an issue with Headphone Mode
- Listen to music
- Use the 'TV Off' shortcut on your player
- TV OS security updates
Personalizing your TV experience (8)
- Manage ad preferences
- Let visitors sign in with Guest Mode
- Update the name of your device
- Restrict content with parental controls
- Change the screensaver
- Change the theme pack
- Change your preferred language
- Hide or show shortcuts
Audio devices
TV Streambars (13)
- Set up your Streambar
- Set up your Streambar Pro
- Set up your Streambar SE
- Configure HDMI settings on your TV
- No TV control after installation
- Connect a game console
- Streambar Pro mounting tips
- Sound is out of sync
- Switch audio sources
- Streambar setup with a TV system
- Streambar Pro setup with a TV
- Streambar setup with a your TV system
- Streambar Pro setup with your TV
TV Wireless Speakers (5)
- Set up your wireless speakers
- Fix a speaker pairing issue
- Fix a sound issue with wireless speakers
- Speaker mounting tips
- Optimal speaker placement
TV Subwoofers (3)
- Set up your subwoofer
- Fix a subwoofer pairing issue
- Optimal subwoofer placement
Using your TV audio device (8)
- Learn about sound modes
- Factory reset your wireless audio device
- Build a TV surround sound system
- Fix video lag with game mode
- Mount your Streambar or Wireless Soundbar
- Switch audio to another sound system
- Learn to use speech clarity
- Clean your audio device
TV Wireless Soundbar (4)
- Set up your wireless soundbar
- Fix a soundbar pairing issue
- Fix a sound issue with your wireless soundbar
- Get support for your TV Wireless Soundbar
TV Ready devices (7)
- Set up your TV Ready soundbar
- Adjust sound settings on your TV Ready soundbar
- No sound on your TV Ready soundbar
- Remote not controlling soundbar
- Sound mode is missing
- Why do I see "Soundbar not TV certified"?
- Get manufacturer support for your TV Ready device
TV Smart Home
Smart home app (9)
- Smart Home Web App for TV cameras
- Install the Smart Home mobile app
- Fix offline smart home device issues
- Smart home device not found during setup
- Cannot change device settings in the Home app
- Fix error "The app isn't compatible with your device"
- Remove a smart home device from your account
- Enable or disable smart home notifications
- Two-step verification on the smart home app
Using your smart home devices (14)
- Use rules to automate your smart home devices
- Change Wi-Fi settings on your smart home device
- Update the software on your smart home devices
- Fix smart home device software update issues
- Understanding the status light on your smart home device
- Fix device issues after firmware update
- Do I need a permit to use Pro Monitoring?
- Do our Smart Home devices work with Wyze products?
- Find the MAC address for your smart home device
- Group & sort your smart home devices
- Control your smart home devices with Alexa
- Control your smart home devices with Google
- Factory reset your smart home device
- Smart Home firmware release notes
Home monitoring system (13)
- Set up your Home Monitoring System SE
- Change Home Monitoring System notifications
- Turn monitoring alarm modes on and off
- Change your home monitoring system PIN
- Add accessories to your home monitoring system
- Create a monitoring schedule
- Is my home monitoring system secure and private?
- Learn about home monitoring modes
- What to do during an alarm
- Get a monitoring certificate
- Activate an alarm with the panic button
- Change your phone number
- Set entry and exit delays
Lights & power (12)
- Fix light bulb, light strip, or smart plug power issues
- Set up your Smart Light Strip SE or Smart Light Strip+ SE
- Use light strip section control
- Set up your Smart Bulb SE
- Set up your Indoor Smart Plug SE
- Set up your Outdoor Smart Plug SE
- Adjust temperature, color, and brightness on your lights
- Control your smart lights & plugs without the app
- Schedule a sleep routine for your smart lights
- Create custom scenes for your smart lights
- Enjoy music sync mode with your smart lights
- Turn on vacation mode on your smart lights & plugs
Active your TV is an independent service provider offering support for TV-related issues. We are not affiliated with, sponsored by, or endorsed by TV, Inc. The use of the Active your TV name, trademarks, and logos on this website is for informational purposes only and remains the property of their respective owners.
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